By NewsBlogger A recent survey by Which revealed that smaller broadband providers outperformed major UK companies like Virgin Media, Sky, BT, and TalkTalk in customer service and communication, prompting calls for regulatory action to improve industry standards.
At a glance
- UK’s biggest broadband providers outperformed smaller rivals in the customer survey.
- Virgin Media scored poorly in customer service and communication
- Sky had the lowest score in connection speed
- BT criticized for value for money, TalkTalk for customer service
- Smaller providers like Zen Internet, Hyperoptic, and Community Fibre emerged as top performers
The details
A recent customer survey conducted by Which? Revealed that the UK’s four biggest broadband providers—Virgin Media, Sky, BT, and TalkTalk—were outperformed by smaller rivals in various aspects.
Virgin Media, in particular, fared the worst in the rankings, scoring poorly in customer service and communication.
Sky followed closely behind, with the lowest score in connection speed.
BT received criticism for its value for money, while TalkTalk received negative ratings for customer service and communication.
Top Performing Providers
Conversely, smaller providers such as Zen Internet, Hyperoptic, and Community Fibre emerged as top performers in the survey.
Community Fibre, in particular, stood out as the top-scoring provider.
However, it was noted that Community Fibre was not eligible for Recommended Provider status due to mid-contract price rises.
Call for Action
Which? has called on Ofcom to take action by banning inflation-linked price rises and enhancing customer service standards in the broadband industry.
They suggest that consumers could save money by choosing smaller companies and prioritizing customer service.
Additionally, providers planning mid-contract price hikes are advised to consider adopting Ofcom’s proposals to ensure fair practices.
In response to the survey results, Virgin Media defended its services by stating that they continuously invest in network upgrades to meet the growing demand for broadband services.
The survey findings highlight the importance of customer service and fair pricing in the broadband industry, urging regulatory bodies and providers alike to prioritize consumer satisfaction and transparency in their operations.
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| independent.co.uk |
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| – Smaller rivals beat the UK’s four biggest broadband providers in a customer survey by Which? – Virgin Media, Sky, BT, and TalkTalk ranked below smaller rivals like Zen Internet, Hyperoptic, and Community Fibre – Virgin Media finished last in the rankings, with low scores in customer service and communication – Sky ranked second to last, with the lowest score for connection speed – BT scored poorly on value for money, while TalkTalk received low ratings for customer service and communication – Community Fibre was the top-scoring provider but not eligible for Recommended Provider status due to mid-contract price rises – Which is calling on Ofcom to ban inflation-linked price rises and improve customer service – Consumers could save money by choosing smaller companies, prioritizing customer service – Providers planning mid-contract price hikes should adopt Ofcom’s proposals – Virgin Media defended its services, stating they are investing in network upgrades to meet rising demand. |
