By NewsBlogger McDonald’s faced IT system outages in multiple countries, leading to disruptions for customers, but the company promptly addressed the situation and worked towards resolving it.
At a glance
- McDonald’s faced IT system outage in UK, Australia, New Zealand, and Japan
- Customers had difficulties placing orders, some restaurants accepted only cash
- McDonald’s app was still operational, but in-person ordering was problematic
- McDonald’s promptly addressed the situation and assured resolution
- Issue successfully resolved in UK and Ireland, not related to cyber attack
The details
McDonald’s recently faced an IT system outage in several of its restaurants, causing disruptions for customers in the UK, Australia, New Zealand, and Japan.
Reports surfaced of customers experiencing difficulties in placing orders, leading to some restaurants resorting to accepting only cash and manually recording orders.
Although customers were able to order through the McDonald’s app, they encountered issues when trying to do so in-person at the restaurants.
McDonald’s Response
McDonald’s promptly addressed the situation, acknowledging the problem and assuring the public that they were actively working on resolving it.
The company clarified that the IT system outage was not the result of a cyber attack, but rather a technical glitch described as a “system failure” in Japan.
Some UK customers noted that despite being able to place orders through the app, their local restaurants remained closed.
Resolution and Reactions
Following swift action, McDonald’s confirmed that the issue had been successfully resolved in the UK and Ireland and emphasized that it was not related to cybersecurity.
Meanwhile, Burger King seized the opportunity to taunt McDonald’s over the incident, showcasing a competitive edge in response to the temporary setback.
McDonald’s Australia also acknowledged the technology outage impacting its stores, demonstrating transparency in communication with customers.
Despite the disruptions, McDonald’s continuously worked towards restoring normal operations and ensuring a seamless experience for its patrons.
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| independent.co.uk |
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| – McDonald’s experienced an IT system outage in some of its restaurants – Customers in the UK, Australia, New Zealand, and Japan complained about issues ordering food – Some restaurants were only accepting cash and manually writing down orders – Customers reported being able to order through the McDonald’s app but not at restaurants – McDonald’s stated they were aware of the issue and working to fix it, not related to a cyber attack |
| – In Japan, McDonald’s apologized to customers and described the problems as a “system failure” – In the UK, some customers reported their local restaurants were closed despite being able to order through the app – McDonald’s confirmed the issue was resolved in the UK and Ireland, not related to cybersecurity – Rival Burger King mocked McDonald’s over the issue – McDonald’s Australia acknowledged the technology outage impacting stores |
