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McDonald’s experiences global technology outage in multiple countries

McDonald’s experienced a widespread technology outage in multiple countries, including the UK, Australia, Japan, and China. The outage was attributed to a change in IT systems managed by an external contractor and impacted restaurant operations and online orders.

At a glance

  • McDonald’s experienced a widespread technology outage in multiple countries
  • The outage affected restaurant operations, drive-through services, and online orders.
  • The issue was attributed to a change in IT systems managed by an external contractor.
  • McDonald’s denied that the outage was a result of a cybersecurity attack
  • The incident highlights the reliance of global businesses on complex IT systems and the risks associated with third-party contractors

The details

McDonald’s, a global fast food chain with approximately 40,000 outlets worldwide, recently experienced a widespread technology outage in multiple countries, including the UK, Australia, Japan, and China.

The outage, which affected restaurant operations, drive-through services, and online orders, was attributed to a change in IT systems managed by an external contractor.

In the UK, a franchise owner reported being unable to serve customers for a 90-minute period, but the issue was resolved by Friday afternoon.

McDonald’s denied that the outage was a result of a cybersecurity attack.

Similarly, outlets in Australia were impacted but have since reopened, while McDonald’s Japan also faced system failures affecting its stores.

In China, the outage led to a system disruption, causing the hashtag “McDonald’s collapsed” to trend on social media.

McDonald’s, one of the most popular Western fast-food chains in China, posted an update on Weibo confirming that the problem had been fixed.

Although the outage was resolved in the UK and Ireland, there were unconfirmed reports of problems in other countries such as Germany, New Zealand, and Sweden.

The incident highlights the reliance of global businesses on complex IT systems and the potential risks associated with third-party contractors managing critical infrastructure.

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theguardian.com
– McDonald’s restaurants in multiple countries, including the UK, Australia, Japan, and China, experienced a technology outage
– The outage affected restaurant, drive-through, and online orders
– A franchise owner in the UK reported being unable to serve customers for a 90-minute period
– McDonald’s denied that a cybersecurity attack caused the outage
– The outage occurred at about 5 am in the UK, and many markets were back online by Friday afternoon
– The problem was attributed to a change in IT systems run by an outside contractor
– McDonald’s has about 40,000 outlets worldwide
– The outage was resolved in the UK and Ireland
– McDonald’s outlets in Australia were affected but have since reopened
– McDonald’s Japan experienced a system failure impacting stores
– In China, McDonald’s experienced a system disruption, with the hashtag “McDonald’s collapsed” trending on social media
– McDonald’s is one of the most popular Western fast-food chains in China
– McDonald’s posted an update on Weibo saying the problem had been fixed
– There were unconfirmed reports of problems in Germany, New Zealand, Sweden

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